Privacy notice

1. Who controls your information

CARTER LUXURY is responsible for information used for hotel enquiries. Contact: enquiries@carter-luxury.com.

2. Information collected

We may collect your name, email address, telephone number, destination, dates, traveller details, accommodation preferences, budget and messages. If you proceed, additional information may be requested. Do not send passport copies, payment-card details or sensitive medical information through the website form.

3. Why it is used

• To respond to enquiries and prepare suitable hotel options.
• To take steps you request before a possible booking contract.
• To manage bookings and meet legal or accounting obligations.
• To protect the website and prevent misuse.
• To send marketing only where there is an appropriate lawful basis.

4. Lawful bases

Enquiry information is generally processed to take steps at your request before a possible contract and for legitimate interests in responding to genuine enquiries. Where consent is required, you may withdraw it.

5. Sharing

Where necessary, information may be shared with relevant accommodation suppliers, hotel-sourcing or booking platforms, payment providers and professional service providers. Website enquiries are transmitted using FormSubmit, a form-delivery service. We do not sell personal information.

6. International transfers

Travel enquiries can involve suppliers outside the UK. Information is shared internationally only as necessary for the enquiry or booking, with safeguards where required.

7. Retention

General enquiries are retained only for as long as reasonably necessary to respond and maintain appropriate records. Booking and financial records may be retained for longer where required by law, tax or contract.

8. Your rights

Depending on the circumstances, you may have rights to access, correct or erase information; restrict or object to its use; receive portable information; and withdraw consent. You may complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

9. Cookies and analytics

Essential technology may operate to provide the website and enquiry form. With your permission, we use Google Analytics to understand how visitors find and use the website, including which pages and links lead to the enquiry form. Analytics may collect information such as pages viewed, interactions, approximate location, device and browser type, and traffic source. Google may process this information on our behalf. Analytics is not activated unless you accept it. You can decline it or change your choice at any time using the Cookie settings control on the website.

10. Updates

This notice may change as the service develops. The current revision date will remain at the top of this page.